PR Transpo

On-demand transit

PR Transpo, in partnership with Blaise Transit, is proud to offer the on-demand transport service pilot project, in effect until March 31, 2025.

Take PR Transpo in three steps

  1. Reserve
  2. Pay
    • By credit card (Visa or Mastercard)
    • By prepaid card (Visa or Mastercard)
    • By Visa Debit or Mastercard Debit
    • With PR Transpo tickets
  3. Ride

Rates

You can now travel at a minimal cost of $ 1 for the first 10 kilometres (with a minimum fixed rate of $ 5 per trip) and $ 0.25 for additional kilometres.

Tickets

All tickets in circulation are still valid.

If you are paying by ticket, enter the serial number (including the hyphens: example B-ADU-0012345) indicated on the ticket when making your reservation. This will be used to pay for your trip and if the fare is less than the amount of your ticket, a credit will be posted to your Blaise account. We recommend that you enter all your tickets in advance in order to create your credit.

MAJOR CHANGES

  1. Bus routes are set up according to transportation requests.
  2. Reservations are accepted between 7 days and 4 hours prior to the departure.
  3. On-demand transportation is available from Monday to Saturday from 6 a.m. to 9 p.m.
  4. Consult the Blaise Transit How-To Guide for information on how to make your reservation directly online from your cell phone, your tablet or your computer.
Practical information

Service in general

  • Make your reservation between 7 days and 4 hours before the departure.
  • Be at the stop five minutes before and have your secret code ready for boarding.
  • Service from Monday to Saturday
  • No service on Sundays
  • No services on public holidays
    • New Year's Day
    • Family Day
    • Good Friday
    • Easter Monday
    • Victoria Day
    • Canada Day
    • Civic Holiday
    • Labour Day
    • Thanksgiving
    • Christmas
    • Boxing Day
  • Two buses are in operation with two adapted seats each.
  • A bike rack is available.
  • Working animals are allowed on the bus.
  • Pets are not allowed on the bus.
Paratransit

Accessible vehicles

PR Transpo's vehicles are fully accessible. They have low floors that make boarding easier and two reserved spaces for customers using an assistive mobility device or assistive device.

In addition, both buses are equipped with a lift for boarding.

To use the service, you must be able to get to the boarding point and board the bus by yourself or with the help of a support person.

The support person who accompanies a user in a wheelchair, walker or who holds an Access 2 card boards free of charge and must present it to the driver.

Each bus can accommodate a limit of 2 wheelchairs on the same route, including only one motorized wheelchair. These seats can be reserved depending on the space available.

Who are the users considered to have a need for adapted transportation?

You are considered a user needing adapted transportation if you use a mobility device or accessory, such as:

  • wheelchairs
  • walkers

Motorized vehicles are not allowed.

Blaise Transit How-To Guide

Follow the Instructions in the video version of the how-to guide

Since the United Counties of Prescott and Russell transit system has now switched to an on-demand service, here is some practical information before you start your first trip.

Instructions on how to book your trip with the Blaise Transit App

Setting up

Start by downloading the Blaise Transit App on the Apple Store or Google Play.

Signing up

To sign up, enter your name, email, payment information and other login information then click Submit.

After completing the sign-up form, you’ll receive a confirmation email. Be sure to click on the link contained in the email to complete your registration.

Logging in

Open the app. Enter your login information. After you have logged in, select PR Transpo as the operator.

Booking your trip

Select your Departure location in the “From” field, your Destination location in the “To” field. You must also select your Departure time (the earliest you will leave your departure point) or an Arrival time (the latest you will arrive at your destination). Select the number of passengers, including yourself, and hit Submit.

Payment and Trip confirmation

Review all the information you have entered. The Blaise Transit App will then calculate the total cost of the trip. Then select your payment method. You can pay by credit card, debit visa/mastercard card, prepaid card or by entering the serial number (including the hyphens: example B-ADU-0012345) from a ticket purchased at a PR Transpo sales outlet. Once you have confirmed your trip details, payment method and number of passengers, click Submit.

Your trip will remain in the Pending tab for up to 2 minutes.

Starting your trip

Up to one hour before your trip, you can click on Your Trips to find your trip details. Find your current trip and press Begin Trip. You will find on this page all the relevant information for your trip, including the stop where the bus will pick you up and how to get there.

The bus stop may change from trip to trip and may not be the closest to your location. In some areas, users will be served via a door-to-door service. Be sure to check the location of the bus stop for all your trips.

You can check the status of your trip and the location of the bus anytime after this. When you board the bus, show the bus driver the secret code generated for you, available on your Trip description page. Enjoy your trip!

Cancelling your trip

To cancel your trip, logon to the Blaise Transit App and press the “Your Trips” tab. Find the trip you want to cancel and press “Cancel Trip” up to 1 hour before your trip without penalty.

Booking your trip by phone

Call PR Transpo's customer service center at 613-675-4382 or toll free at 1 844-957-0533 from 8 a.m. to noon and to 1 p.m. to 4 p.m., from Monday to Friday, and they will be happy to book your trip for you. They will provide all the information you need to enjoy your ride.

Customer Service

Monday to Friday from 8 a.m. to noon and to 1 p.m. to 4 p.m

Do you have any questions or comments?

By Phone at 613-675-4382 or 1-844-957-0533
By Email at [email protected]

Individualized and Customized Transportation Service

For an individualized and customized transportation service, please contact one of our two community partners:

  • Prescott-Russell Community Services
    • Telephone number - 613-632-0939
  • Carefor
    • Telephone numbers - 613-749-7557 or 613-632-0418

Both of these agencies provide paid services to people 55 years of age and older, having a medical appointment in Prescott and Russell and/or outside, as well as in the major centres.