Requesting Resident Records

http://www.prescott-russell.on.ca/services/r_sidence_prescott_et_russell/demande_acces_aux_dossiers_des_residents

Requesting Resident Records

If you wish to request access to resident records, please submit a request to the Prescott and Russell Residence by one of the four methods listed below.

The Prescott and Russell Residence will respond to your request within 30 days unless an extension of time is required.

  1. If you are the Resident
    • If you are the resident and you require access to your resident record, you must fill out a Request to Access Personal Health Information for a Resident Form.
    • Fees may be applicable to some requests based on reasonable cost recovery for purposes of granting access. If this is the case, you will first be provided with an estimate of the fee.
    • Two pieces of valid identification, one of which with photo identification, are required prior to the release of personal health information.

  2. If you are a Family Member, Friend, or Legal Representative
    • If you are not the resident and you require access to a resident record, the resident himself or herself or the resident’s legal guardian must fill out an Authorization to Disclose Personal Health Information Form giving the Prescott and Russell Residence authorization to release the documentation to you.
    • Fees may be applicable to some requests based on reasonable cost recovery for purposes of granting access. If this is the case, you will first be provided with an estimate of the fee.
    • Proper consent and two pieces of valid identification, one of which with photo identification, are required prior to the release of personal health information.

  3. If you are a Law Enforcement Agent
  4. If you are a Hospital Representative

Contact Information

All requests for resident records must be submitted by one of the following two options (a or b):

  1. by mail to
  2. Paule Juillet, Director of Care
    United Counties of Prescott and Russell
    Prescott and Russell Residence
    1020 Cartier Boulevard
    Hawkesbury ON K6A 1W7

  3. by email to
  4. PJuillet@prescott-russell.on.ca

For enquiries

Please contact Paule Juillet, Director of Care, at 613-632-2755 extension 248 or PJuillet@prescott-russell.on.ca.