Level of Service

http://fr.prescott-russell.on.ca/services/services_durgence/services_d_ambulance/niveau_de_service/

Level of Service

According to the Ambulance Act of Ontario, Regulation 257/00 (Part II, Section 3 (1) – LACS III, Section (a)), the Corporation of the United Counties of Prescott and Russell and the Department of Emergency Services offer a paramedic service, as well as primary and advanced care.

Our department has a total of 120 employees.

Ontario Regulation 257/00 requires ambulance service delivery agents to adopt municipally-developed response time plans for cardiac arrest patients and CTAS 1, 2, 3, 4 and 5 patients receiving emergency responses.

CTAS: acronym for Canadian Triage and Acuity Scale; a five-level triage scale with the highest severity level 1(resuscitation) and the lowest severity levels 5 (non-urgent) used to assign a level of acuity to patients and more accurately define the patient’s need for care primarily based on the optimal time to medical intervention.

CTAS Level 1: CTAS level assigned for resuscitation.

CTAS Level 2: CTAS level assigned for emergent.

CTAS Level 3: CTAS level assigned for urgent.

CTAS Level 4: CTAS level assigned for less urgent.

CTAS Level 5: CTAS level assigned for non-urgent.

The 2015 Land Ambulance Response Time Performance Plan as been approved by the Council as outlined below:

Type of Call

Type of Provider and Response Time Target(From paramedic notified of call to arrive site)

Target Percentage of time achieved

a. Sudden Cardiac Arrest

Defibrillator Response
Six (6) minutes as set by the MOHLTTC

30%

b. CTAS* 1
(immediately life-threatening)

Paramedic Response
Eight (8) minutes as set by the MOHLTTC

45%

c. CTAS 2

Paramedic Response
15 minutes as set by the County

90%

d. CTAS 3

Paramedic Response
15 minutes as set by the County

90%

e. CTAS 4

Paramedic Response
15 minutes as set by the County

90%

f. CTAS 5

Paramedic Response
15 minutes as set by the County

90%

How are calls distributed?

The call to 9-1-1 is routed towards our Central Ambulance Communication Center (CACC) which is located in Ottawa and is managed by the City of Ottawa, with an agreement overseen by the Ministry of Health and Long-Term Care. The dispatcher will ask you several pertinent questions to establish the priority of your call. An ambulance will be dispatched to the scene of the emergency while you are in communication with the dispatcher. It is important to stay in communication with the dispatcher and listen carefully to the instructions that he will give you.