PR Transpo

Last item for navigation

On-demand transit

PR Transpo, in partnership with Blaise Transit, is proud to launch its new on-demand transit service. You can now download the Blaise Transit App from the Apple App Store or the download the Application through Google Play Store. If you don't have a smartphone, you can access the Blaise Transit web App.

MAJOR CHANGES

  1. Bus routes are set up according to transportation requests.
  2. On-demand transportation is available from Monday to Saturday from 6 a.m. to 9 p.m.
  3. Consult the Blaise Transit How-To Guide for information on how to make your reservation directly online from
  • your cell phone;
  • your tablet; or
  • your computer.

You can also call us at 613-675-4382 or 1-844-957-0533, during regular business hours, Monday to Friday from 8 a.m. to 4 p.m.

New Rates in effect as of September 6, 2021

  • One price of 1.00 dollar per kilometre for the first 10 kilometres and 0.25 dollar per kilometre for the remaining kilometres for everyone.

Payment

Note

All tickets in circulation are still valid.

Payment Methods

You can pay by credit card, debit visa/mastercard, or with the tickets you already have on hand. If you are paying by ticket, enter the serial number indicated on the ticket when making your reservation. This will be used to pay for your trip and if the fare is less than the amount of your ticket, a credit will be posted to your Blaise account. We recommend that you enter all your tickets in advance in order to create your credit.

http://fr.prescott-russell.on.ca/services/pr_transpo

Practical information

Service in general

  • Make your reservation between 5 days to one hour before the desired departure.
  • Be at the stop five minutes before and have your secret code ready for boarding.
  • Service from Monday to Saturday
  • No service on Sundays
  • No services on public holidays
    • New Year's Day
    • Good Friday
    • Victoria Day
    • Canada Day
    • Civic Holiday
    • Labour Day
    • Thanksgiving
    • Christmas
    • Boxing Day
  • Two buses are in operation with two adapted seats each.
  • A bike rack is available.
  • Working animals are allowed on the bus.
  • Pets are not allowed on the bus.

Paratransit

PR Transpo's vehicles are fully accessible. They have low floors that make boarding easier and two reserved spaces for customers using an assistive mobility device or assistive device.

In addition, both buses are equipped with a lift for boarding.

To use the service, you must be able to get to the boarding point and board the bus by yourself or with the help of a support person.

The support person who accompanies a user in a wheelchair, walker or who holds an Access 2 card boards free of charge and must present it to the driver.

Each bus can accommodate a limit of 2 wheelchairs on the same route, including only one motorized wheelchair. These seats can be reserved depending on the space available. 

Customer Service

Monday to Friday from 8 a.m. to 4 p.m.

Do you have any questions or comments?

By Phone at 613-675-4382 or 1-844-957-0533
By Email at prtranspo@prescott-russell.on.ca

Individualized and Customized Transportation Service

For an individualized and customized transportation service, please contact one of our two community partners:

  • Prescott-Russell Community Services
    • Telephone number - 613-632-0939
  • Carefor
    • Telephone numbers - 613-749-7557 or 613-632-0418

Both of these agencies provide paid services to people 55 years of age and older, having a medical appointment in Prescott and Russell and/or outside, as well as in the major centres.

Blaise Transit How-To Guide

Follow the Instructions in the video version of the how-to guide

Since the United Counties of Prescott and Russell transit system has now switched to an on-demand service, here is some practical information before you start your first trip.

Booking your trip with the Blaise Transit App

Setting up

Start by downloading the Blaise Transit App on the Apple Store or Google Play.

Signing up

To sign up, enter your name, email, payment information and other login information then click Submit.

After completing the sign-up form, you’ll receive a confirmation email. Be sure to click on the link contained in the email to complete your registration.

Logging in

Open the app. Enter your login information. After you have logged in, select PR Transpo as the operator.

Booking your trip

Select your Departure location in the “From” field, your Destination location in the “To” field. You must also select your Departure time (the earliest you will leave your departure point) or an Arrival time (the latest you will arrive at your destination). Select the number of passengers, including yourself, and hit Submit.

Payment and Trip confirmation

Review all the information you have entered. The Blaise Transit App will then calculate the total cost of the trip. Then select your payment method. You can pay by credit card, debit visa/mastercard card, or by entering the serial number (including the hyphens: example B-ADU-0012345) from a ticket purchased at a PR Transpo sales outlet. Once you have confirmed your trip details, payment method and number of passengers, click Submit.

Your trip will remain in the Pending tab for up to 2 minutes.

Starting your trip

Up to 30 minutes before your trip, you can click on Your Trips to find your trip details. Find your current trip and press Begin Trip. You will find on this page all the relevant information for your trip, including the stop where the bus will pick you up and how to get there.

The bus stop may change from trip to trip and may not be the closest to your location. In some areas, users will be served via a door-to-door service. Be sure to check the location of the bus stop for all your trips.

You can check the status of your trip and the location of the bus anytime after this. When you board the bus, show the bus driver the secret code generated for you, available on your Trip description page. Enjoy your trip!

Cancelling your trip

To cancel your trip, logon to the Blaise Transit App and press the “Your Trips” tab. Find the trip you want to cancel and press “Cancel Trip” up to 1 hour before your trip without penalty.

Booking your trip by phone

Call PR Transpo's customer service center at 613 675-4382 / 1 844-957-0533 between 8 a.m. and 4 p.m., from Monday to Friday, and they will be happy to book your trip for you. They will provide all the information you need to enjoy your ride.